Terms of Service

Last Updated: October 19, 2026

1. Overview

Welcome to Mokvian. These Terms of Service (“Terms”) govern your access to and use of our website, https://mokvian.com/, and the products and services offered through our online store.

Mokvian is operated by WESTERNGFRD EAGLE INC. Throughout these Terms, “Mokvian,” “we,” “us,” and “our” refer to the Mokvian store and its operator. “You” and “your” refer to any person who visits our website, purchases our products, or uses our services.

By accessing our website or placing an order, you agree to these Terms and the applicable policies referenced herein. If you do not agree, please do not use our website or services.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and FAQ.

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted under applicable law.

2. Business Information

For transparency, the business operating this website is identified below.

Store Name: Mokvian

Website Operator: WESTERNGFRD EAGLE INC

Business License Entity: WESTERNGFRD EAGLE INC

Registered Address: 314 TARTAN DR, JOHNSTOWN, CO 80534, United States

Customer Service Email: service@mokvian.com

Customer Service Phone: +1 959-215-1452

Official Website: https://mokvian.com/

For questions about these Terms, your order, or our store policies, please contact our customer service team using the information above.

3. Eligibility and Acceptable Use

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes. You must not:

• Use our website in violation of applicable laws or regulations.

• Engage in fraudulent purchases, payment abuse, or unauthorized transactions.

• Attempt to interfere with the security, functionality, or normal operation of our website.

• Introduce malicious software, harmful code, or unauthorized automated activity.

• Misuse website content, customer service channels, or other users’ information.

• Provide materially false information when placing an order.

We may take reasonable action in response to suspected fraud, abuse, security threats, or violations of these Terms, subject to applicable law.

4. Products and Product Information

Mokvian offers bedding, bath essentials, home textiles, and other household products displayed in our online store.

We make reasonable efforts to present product descriptions, photographs, specifications, materials, dimensions, colors, features, and care instructions as accurately as possible.

Please note:

• Product colors may vary slightly depending on your screen and device settings.

• Product dimensions, materials, features, and care instructions vary by item.

• Product availability and options may change over time.

• Product photographs are intended to illustrate the items and may not represent every detail of the physical product.

Please review the relevant product page before placing an order. If you have questions about a product’s specifications, materials, dimensions, or care requirements, contact our customer service team before purchasing.

Nothing in this section limits your rights regarding defective, misdescribed, or incorrectly supplied products under applicable law.

5. Prices, Promotions, and Payment

5.1 Product Prices

Product prices are displayed on the relevant product pages and during checkout.

Prices, promotional offers, discounts, and product availability may change from time to time. Changes generally apply to future purchases and do not automatically alter orders already accepted, except where correction or adjustment is permitted or required by law.

5.2 Taxes and Shipping Charges

Applicable taxes, shipping charges, and other disclosed fees, if any, will be displayed during checkout or otherwise disclosed as required by law.

Free standard shipping is available on eligible orders with a merchandise subtotal of $40 or more, subject to applicable promotion terms, delivery eligibility, and the shipping options available at checkout.

Please review your final order summary before completing your purchase. The shipping charges displayed at checkout determine the charges applicable to your order.

5.3 Payment

Payments are processed using the payment methods available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the relevant payment provider to process the transaction.

We may rely on third-party payment providers to process payments, verify transactions, and help prevent fraud.

5.4 Pricing or Listing Errors

If a product listing, price, discount, or other information contains an error, we may investigate and take reasonable corrective action, subject to applicable law.

If an error affects an order you have placed, we will take appropriate steps to communicate with you and provide any cancellation or refund options required by law.

6. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may review, refuse, or cancel an order where reasonably necessary, including in circumstances involving:

• Suspected fraudulent or unauthorized transactions.

• Incorrect pricing or listing information.

• Product unavailability.

• Shipping restrictions or delivery limitations.

• Errors in order information that prevent fulfillment.

• Suspected misuse of promotional offers.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the canceled portion, subject to applicable law and the payment provider’s procedures.

Please ensure that your shipping address, email address, and other order details are accurate before completing checkout.

7. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Our standard delivery estimates are:

• Order Processing Time: 1–3 business days after payment confirmation.

• Estimated Shipping Transit Time: 12–15 business days after dispatch.

• Estimated Total Fulfillment and Delivery Time: 13–18 business days, including processing and transit.

Processing time and shipping transit time are separate stages. The total delivery estimate is not a guarantee of delivery on a specific date.

Business days generally exclude weekends and applicable public holidays.

Delivery times may vary depending on destination, carrier operations, weather, customs procedures where applicable, public holidays, and other circumstances beyond our reasonable control.

We will provide tracking information when available after an order has been dispatched. Carrier tracking updates may take time to appear.

If your order is delayed, appears lost, or has not arrived within the estimated delivery window, please contact service@mokvian.com with your order number and tracking information, if available.

For further details about shipping methods, shipping fees, free-shipping eligibility, and tracking, please refer to our Shipping Policy.

8. Returns and Refunds

Returns, refunds, replacements, exchanges, and eligible order cancellations are handled in accordance with our Return & Refund Policy and applicable law.

8.1 Return Window

Customers may request a return within 30 calendar days after delivery, subject to the eligibility requirements in our Return & Refund Policy.

To initiate a return, email service@mokvian.com with your order number, the email address used at checkout, and the reason for the request.

Please obtain return instructions before sending any product back. Return eligibility and applicable return shipping arrangements are governed by our Return & Refund Policy.

8.2 Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged, defective, incorrect, or is missing from your order, please contact our customer service team within 30 days of delivery to report the issue.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where relevant and available.

After reviewing the issue, we will confirm an appropriate resolution based on the circumstances, product availability, and applicable law. Available resolutions may include:

• Replacement or reshipment: Arranging a replacement item or reshipment when appropriate and available.

• Exchange: Arranging an exchange for the correct item or a suitable alternative, where available.

• Refund: Issuing a refund when a replacement or suitable exchange is unavailable, a refund is otherwise appropriate, or applicable law requires it.

For verified items that arrived damaged, defective, or incorrect, Mokvian will cover applicable return shipping costs when a return is required.

Please contact us and wait for instructions before returning an item. Do not send products to the registered business address unless our customer service team specifically instructs you to do so.

For missing items, we will review the order and shipping information and provide an appropriate resolution based on the circumstances.

Nothing in this section limits consumer rights or remedies that cannot lawfully be excluded under applicable law.

8.3 Refund Processing

Once a refund is approved, we will generally initiate it through the original payment method, unless another method is agreed upon or required by law.

Refund Processing Time: 5–10 business days after refund approval.

The time it takes for funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Where a refund is required by law, we will comply with applicable legal deadlines and requirements.

For further information about return eligibility, standard return shipping costs, refunds, and exchanges, please refer to our Return & Refund Policy.

9. Order Cancellations

If you need to cancel an order, contact service@mokvian.com as soon as possible.

Our standard order processing time is 1–3 business days after payment confirmation. We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched.

Cancellation cannot be guaranteed once fulfillment has progressed or an order has been handed to a shipping carrier.

If an order is successfully canceled after payment has been collected, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

If an order has already been dispatched, you may need to follow the return procedure after delivery.

10. Promotions and Discount Offers

We may offer discounts, promotional codes, free-shipping offers, or other special promotions from time to time.

Promotions may be subject to additional conditions, including eligibility requirements, expiration dates, minimum purchase amounts, product exclusions, and restrictions on combining offers.

Unless otherwise stated in the relevant promotion:

• Promotions have no cash value.

• Promotions may not be transferred or resold.

• Promotions are subject to availability and their stated conditions.

• Promotions may be modified or withdrawn where permitted by applicable law.

If a promotion has specific terms, those terms apply in addition to these Terms.

11. Intellectual Property

Website content, including text, graphics, logos, designs, photographs, page layouts, and other materials, may be owned by or licensed to the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

Unless authorized by the relevant rights holder or permitted by law, you may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate permission.

Third-party names, marks, and materials remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or link to third-party services, including e-commerce infrastructure, payment processors, shipping providers, analytics tools, advertising services, and external websites.

Third-party services may operate under their own terms, privacy notices, and other applicable policies.

We do not control every aspect of third-party services and are not responsible for their independent practices, except to the extent required by applicable law.

Your use of a third-party service may be subject to the terms and policies provided by that third party.

For information about how personal information is handled, please review our Privacy Policy.

13. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Information provided during checkout, customer service interactions, and other website activities may be processed as described in that policy.

Depending on the website features and services in use, data processing may involve cookies, analytics technologies, advertising services, payment providers, and other third parties. Please consult our Privacy Policy for further details.

Where applicable law requires consent for specific processing activities, consent will be handled separately as required.

Our Privacy Policy is available through the policy links on our website.

For additional information about AppLovin’s privacy practices, you may visit:

https://legal.applovin.com/privacy/

The inclusion of this link does not necessarily mean that every AppLovin service or tracking technology is active on our website.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general content are provided on an “as available” and “as presented” basis.

We make reasonable efforts to maintain accurate product information and reliable website functionality, but we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

Nothing in this section excludes or limits any product warranty, statutory guarantee, consumer protection right, or other obligation that cannot lawfully be excluded or limited.

15. Limitation of Liability

To the extent permitted by applicable law, Mokvian and WESTERNGFRD EAGLE INC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, subject to applicable law.

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including mandatory consumer rights or other non-waivable legal obligations.

16. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms in a manner that causes unlawful harm to Mokvian, WESTERNGFRD EAGLE INC, or other parties.

Where legally permitted, you may be responsible for losses or reasonable costs arising directly from your unlawful conduct, fraud, or material violation of these Terms.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for any matter where such an obligation is prohibited by law.

17. Suspension and Termination

We may restrict or suspend access to certain website features when reasonably necessary to protect our website, customers, or business operations, investigate suspected fraud, comply with law, or address violations of these Terms.

Where appropriate and legally required, we will provide notice or other information concerning such action.

Any restriction or termination of website access does not remove rights or obligations that accrued before the relevant action, including obligations relating to completed orders, payments, refunds, or legal compliance.

18. Governing Law and Disputes

These Terms are subject to applicable laws and regulations.

Any dispute arising from the use of our website or purchases made through our store will be handled in accordance with applicable law and any mandatory jurisdictional or consumer protection requirements.

Nothing in these Terms is intended to deprive consumers of protections or legal rights that cannot lawfully be waived in their place of residence.

If you have a concern about an order or our services, we encourage you to contact us first so we can review the matter and attempt to resolve it.

Customer Service Email: service@mokvian.com

Customer Service Phone: +1 959-215-1452

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website features, services, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Changes will take effect as stated in the updated Terms or as otherwise required by law.

Your continued use of our website after updated Terms are published indicates acceptance of the revised Terms only to the extent permitted by applicable law.

We encourage you to review this page periodically.

20. Contact Information

If you have questions about these Terms, our products, your order, shipping, returns, or refunds, please contact us.

Store Name: Mokvian

Website Operator: WESTERNGFRD EAGLE INC

Business License Entity: WESTERNGFRD EAGLE INC

Registered Address: 314 TARTAN DR, JOHNSTOWN, CO 80534, United States

Customer Service Email: service@mokvian.com

Customer Service Phone: +1 959-215-1452

Official Website: https://mokvian.com/

We appreciate your business and will make reasonable efforts to provide clear product information, reliable customer support, and fair handling of orders in accordance with our published policies and applicable law.

Mokvian — Comfort for Everyday Living.