FAQ
Frequently Asked Questions (FAQ)
Welcome to Mokvian! Here you can find answers to common questions about our bedding, bath essentials, home textiles, orders, shipping, returns, refunds, and customer service.
If you need additional assistance, please contact us at service@mokvian.com.
1. About Mokvian
What is Mokvian?
Mokvian is an online store offering bedding, bath essentials, home textiles, and practical products designed to make everyday living more comfortable.
Our selection may include comforters, sheets, pillowcases, towels, bath sets, and other home essentials available through our online store.
Where can I shop for Mokvian products?
You can browse our available products and place orders through our official website:
Product availability, descriptions, prices, specifications, and available options are displayed on the relevant product pages.
Who operates Mokvian?
Mokvian is operated by WESTERNGFRD EAGLE INC.
Our business information is as follows:
Store Name: Mokvian
Website Operator: WESTERNGFRD EAGLE INC
Business License Entity: WESTERNGFRD EAGLE INC
Registered Address: 314 TARTAN DR, JOHNSTOWN, CO 80534, United States
Customer Service Email: service@mokvian.com
Customer Service Phone: +1 959-215-1452
Official Website: https://mokvian.com/
2. Products and Product Information
How can I find product details?
Each product page provides available product information, which may include descriptions, dimensions, materials, colors, features, and care instructions.
Please review the full product description before placing an order. If you have questions about a product's specifications, materials, or intended use, contact our customer service team before purchasing.
Will the product look exactly like the pictures?
We make reasonable efforts to present product images and descriptions accurately. However, colors and visual details may appear slightly different depending on your screen, device settings, and lighting conditions.
Please refer to the product specifications for the most relevant details about an item.
How should I wash and care for my products?
Care instructions vary by product and material.
Please follow the washing, drying, and care instructions provided on the relevant product page, product label, or packaging where available. Do not assume that a product is machine-washable, suitable for tumble drying, or safe for bleaching unless the product information confirms it.
If you are unsure how to care for a product, please contact us before washing or treating it.
Are all products always available?
No. Product availability may change depending on inventory, product options, and demand.
Current availability and selectable options are shown on the relevant product page or during checkout.
3. Orders and Payments
How do I place an order?
To place an order:
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Browse our website and select the products you want.
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Choose the available product options, where applicable.
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Add the products to your shopping cart.
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Proceed to checkout.
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Enter your shipping and payment information.
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Review your order details and submit your purchase.
Please check your order information carefully before completing checkout.
How do I know if my order was placed successfully?
After submitting an order, you should receive an order confirmation if the transaction is successfully recorded and the relevant notification is sent.
If you do not receive a confirmation, check your email's spam or junk folder. You may also contact us at service@mokvian.com with the email address used during checkout.
What payment methods can I use?
Available payment methods are displayed during checkout. Accepted options may depend on the payment services enabled on our website and your location.
Please review the payment options and final order total before submitting your purchase.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at service@mokvian.com.
Our standard order processing time is 1–3 business days after payment confirmation. We will make reasonable efforts to assist before the order is processed or dispatched, but changes and cancellations cannot be guaranteed once fulfillment has progressed or the order has been shipped.
For additional information, please review our Terms of Service and Return & Refund Policy.
4. Shipping and Delivery
How long does shipping take?
Our standard shipping estimates are:
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Order Processing Time: 1–3 business days after payment confirmation.
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Estimated Shipping Transit Time: 12–15 business days after dispatch.
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Estimated Total Fulfillment and Delivery Time: 13–18 business days, including processing and transit.
These are estimates rather than guaranteed delivery dates. Business days generally exclude weekends and applicable public holidays.
Actual delivery times may vary depending on the destination, carrier operations, public holidays, weather, customs procedures where applicable, and other circumstances beyond our reasonable control.
For full details, please review our Shipping Policy.
How much does shipping cost?
Free standard shipping is available on eligible orders with a merchandise subtotal of $40 or more, subject to the shipping options and promotion terms shown at checkout.
For orders that do not qualify for free standard shipping, applicable shipping charges will be displayed during checkout before payment.
Please review your final order summary before completing your purchase.
How can I track my order?
When tracking is available, shipment tracking information will be provided after your order has been dispatched.
You can use the tracking link or tracking number in your shipping confirmation to review the latest carrier updates.
Please allow time for the carrier's tracking system to register your shipment.
What should I do if my package is delayed?
First, check the latest tracking information. Carrier updates may occasionally be delayed because of transportation disruptions, weather, holidays, or other logistical circumstances.
If your order has not arrived within the estimated delivery window of 13–18 business days from order placement, contact service@mokvian.com with your order number and tracking number, if available.
We will review the available information and help you determine the appropriate next steps.
What if my item arrives damaged, defective, incorrect, or is missing?
Please contact service@mokvian.com within 30 days of delivery to report the issue.
Include your order number, a description of the issue, and clear photos of the item and packaging where relevant and available.
After reviewing the issue, we will confirm an appropriate resolution based on the circumstances, product availability, and applicable law. Available resolutions may include:
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Replacement or reshipment: Arranging a replacement item or reshipment when appropriate and available.
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Exchange: Arranging an exchange for the correct item or a suitable alternative, where available.
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Refund: Issuing an eligible refund when a replacement or suitable exchange is unavailable, a refund is otherwise appropriate, or applicable law requires it.
For verified items that arrived damaged, defective, or incorrect, Mokvian will cover applicable return shipping costs when a return is required.
For missing items, we will review the order and shipping information and provide an appropriate resolution based on the circumstances.
Please contact us and wait for instructions before returning any item. Do not send products to an unconfirmed return address.
These procedures do not limit any consumer rights or remedies that cannot lawfully be excluded under applicable law.
5. Returns and Refunds
How long do I have to request a return?
You may request a return within 30 calendar days after delivery, subject to the eligibility requirements in our Return & Refund Policy.
Please contact our customer service team within this period before sending an item back.
How do I request a return?
To request a return:
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Email service@mokvian.com with the subject line "Return Request."
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Include your order number and the email address used during checkout.
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Explain the reason for your request and provide supporting photographs if relevant.
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Wait for our customer service team to review your request and provide return instructions.
Please do not send a return to an unconfirmed address.
What items are eligible for return?
Eligible items may generally be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.
Products should generally be unused and in their original condition, with original packaging and accessories where reasonably applicable.
Certain products may be excluded from return where permitted by applicable law, including personalized items or products that cannot be returned for hygiene or safety reasons after being unsealed or used.
These exclusions do not limit any return, replacement, or refund rights required by applicable law, including rights relating to defective or incorrectly supplied products.
Who pays for return shipping?
Responsibility for return shipping costs depends on the reason for the return.
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Verified damaged, defective, or incorrect items: Mokvian will cover applicable return shipping costs when a return is required.
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Other eligible returns, including change-of-mind returns: Customers are generally responsible for return shipping costs unless otherwise stated in a promotion, agreed in writing, or required by applicable law.
Please obtain return instructions before shipping an item back.
Can I exchange an item?
Exchange and replacement requests depend on the reason for the request, product availability, and applicable law.
If you receive a damaged, defective, or incorrect item, contact service@mokvian.com within 30 days of delivery so we can review the issue and explain the available options.
If an exchange or replacement is unavailable or inappropriate, an eligible refund may be offered in accordance with our Return & Refund Policy and applicable law.
When will I receive my refund?
Once a refund has been approved, we will generally initiate it through the original payment method where possible, unless another method is agreed upon or required by law.
Refund Processing Time: 5–10 business days after refund approval.
The time required for funds to appear in your account may vary depending on your payment provider, bank, or card issuer.
If your refund has not appeared after the expected processing period, please contact service@mokvian.com with your order number.
Where a refund is required by law, we will comply with applicable legal deadlines and requirements.
Can I cancel an order and receive a refund?
Contact us as soon as possible if you need to cancel an order.
If cancellation is accepted before dispatch and payment has already been collected, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.
Once an order has been dispatched, you may need to follow the return procedure after delivery.
6. Website and Privacy
How does Mokvian handle my personal information?
Our Privacy Policy explains how personal information may be collected, used, disclosed, and protected, including information relating to orders, customer service, cookies, and relevant third-party services.
You can review the Privacy Policy through the policy links on our website.
For information about AppLovin's privacy practices, you can also visit:
https://legal.applovin.com/privacy/
The presence of this link does not necessarily mean that every AppLovin service or tracking technology is active on our website.
How can I contact Mokvian about a privacy concern?
For privacy-related questions or requests concerning your personal information, contact:
Email: service@mokvian.com
Please describe your request clearly. We may need to verify your identity before processing certain requests, where permitted or required by applicable law.
Where can I find the store's policies?
You can access the relevant policy pages through the navigation or footer links on our website, including:
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About Us
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Contact Information
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Privacy Policy
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Terms of Service
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Shipping Policy
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Return & Refund Policy
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FAQ
If a policy link does not work, please contact our customer service team.
7. Customer Service
How can I contact Mokvian?
You can reach us using the contact information below.
Customer Service Email: service@mokvian.com
Customer Service Phone: +1 959-215-1452
Official Website: https://mokvian.com/
What information should I include when contacting customer service?
For order-related questions, please include:
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Your order number.
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The email address used during checkout.
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A brief description of your question or concern.
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Relevant photographs or tracking information, where applicable.
Please do not send passwords or full payment card details by email.
Where can I find the official business information?
The business information associated with Mokvian is listed below.
Store Name: Mokvian
Website Operator: WESTERNGFRD EAGLE INC
Business License Entity: WESTERNGFRD EAGLE INC
Registered Address: 314 TARTAN DR, JOHNSTOWN, CO 80534, United States
Customer Service Email: service@mokvian.com
Customer Service Phone: +1 959-215-1452
Official Website: https://mokvian.com/
Thank you for choosing Mokvian. We appreciate your business and are committed to providing clear product information, helpful customer service, and a convenient shopping experience.