Return & Refund Policy

Last Updated: October 19, 2026

1. Overview

At Mokvian, we want you to shop with confidence. We are committed to providing clear return procedures, fair refund handling, and helpful customer support.

This Return & Refund Policy explains the conditions for returning products, requesting replacements or exchanges, reporting damaged or incorrect items, and receiving refunds.

Mokvian is operated by WESTERNGFRD EAGLE INC. This policy applies to purchases made through our official website:

https://mokvian.com/

By placing an order, you acknowledge that you have reviewed this policy. Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.

2. Return Window and Eligibility

Return Window: 30 calendar days after delivery.

You must contact our customer service team within 30 calendar days after your order is delivered to request a return.

For a standard return, the following conditions generally apply:

• The item must correspond to the product purchased from Mokvian.

• The item should be in its original condition, with no damage caused by misuse or improper handling.

• Original packaging, accessories, and included components should be retained where reasonably possible.

• Proof of purchase, such as your order confirmation or order number, must be provided.

• You must receive return instructions from our customer service team before sending an item back.

Certain products may have additional return restrictions where permitted by applicable law. Any such restrictions will not limit your mandatory rights regarding defective, damaged, misdescribed, or incorrectly supplied products.

If you are unsure whether your item qualifies for a return, please contact us before shipping it back.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, or if an item is missing from your order, please contact us within 30 days of delivery at service@mokvian.com to report the issue and request an appropriate resolution.

After reviewing the information, we may offer a replacement or reshipment, an exchange, or a refund, as appropriate based on the circumstances, product availability, and applicable law. For verified damaged, defective, or incorrect items, Mokvian will cover applicable return shipping costs when a return is required.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where relevant. Contact us before returning an item and wait for our instructions.

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Please email service@mokvian.com and provide:

• Your order number.

• The email address used during checkout.

• A description of the problem.

• Clear photographs or a short video showing the issue, where relevant and available.

• Photographs of the packaging, if the packaging was damaged.

Our customer service team will review the information and explain the next steps.

Available Resolutions

If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances and product availability, this may include the following.

1. Replacement or Reshipment

We may send a replacement for the affected item at no additional product cost. If a replacement shipment is approved, we will provide the relevant shipping information when available.

2. Exchange

If you received an incorrect or defective item, or if an exchange is otherwise appropriate, we will explain the available exchange options and arrange the exchange according to the circumstances.

3. Refund

If a replacement or exchange is unavailable, unsuitable, or otherwise not the appropriate resolution, we will provide an eligible refund in accordance with this policy and applicable law.

For confirmed damaged, defective, or incorrect items, Mokvian will cover reasonable return shipping costs when a return is required and will explain the return arrangements before the item is sent back.

Please do not discard the affected item or its packaging before contacting us, where reasonably possible. We will not require you to pay return shipping fees that applicable law requires us to cover.

4. How to Request a Return

Please follow these steps to request a return.

Step 1: Contact Customer Service

Email service@mokvian.com with the subject line "Return Request."

Step 2: Provide Your Order Information

Include your order number, the email address used during checkout, and the reason for your request. Please provide photographs if the item is damaged, defective, or incorrect.

Step 3: Receive Return Instructions

Our team will review your request and confirm whether the return is eligible. If approved, we will provide the applicable return address and shipping instructions.

Step 4: Ship the Approved Return

Follow the instructions provided by our customer service team. Do not send a return to an unconfirmed address.

For standard returns, please use a suitable shipping method and retain your tracking information where available.

Step 5: Return Review

After the returned item is received, we will review it where appropriate and determine the next steps under this policy and applicable law.

Submitting a return request does not automatically mean that the return has been approved.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Damaged, Defective, or Incorrect Items

If we confirm that an item arrived damaged, defective, or incorrect, Mokvian will cover reasonable return shipping costs when the item must be returned. We will provide instructions before you ship it back.

Where a return is not necessary, we will explain the applicable replacement, exchange, or refund arrangements.

Other Eligible Returns

For standard returns for reasons such as a change of mind, the customer is generally responsible for return shipping costs unless otherwise stated in a promotion, agreed in writing, or required by applicable law.

Please contact us before returning an item so we can confirm the correct procedure.

Any applicable return shipping charges or deductions will be disclosed as required by law. No prohibited fees or deductions will be applied.

6. Refund Eligibility

Refunds may be available for eligible returns, successfully canceled orders, damaged or defective products, incorrect shipments, and other circumstances covered by this policy or applicable law.

A refund may be issued after the relevant order details have been verified and, where appropriate, the returned item has been received and inspected.

For confirmed damaged, defective, or incorrect products, we will assess whether a replacement, exchange, or refund is appropriate based on the circumstances, product availability, and applicable legal requirements.

If a refund request cannot be approved, we will explain the reason where appropriate and as required by law.

Nothing in this policy removes any refund rights that customers have under applicable consumer protection laws.

7. Refund Processing Time

Refund Processing Time: 5–10 business days after refund approval.

Once a refund is approved, we will initiate it through the original payment method where possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution. These additional posting times are outside our direct control.

If you have not received your refund after the expected processing period, please check your original payment account and contact us at service@mokvian.com with your order number.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@mokvian.com.

Our standard order processing time is 1–3 business days after payment confirmation.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched. However, cancellation cannot be guaranteed once fulfillment has progressed or the order has been handed to the shipping carrier.

If an order is successfully canceled after payment has been collected, any applicable refund will be processed according to this policy.

If the order has already been dispatched, you may need to follow the return procedure after delivery.

9. Exchanges and Replacements

Exchanges and replacements are subject to product availability, the circumstances of the request, and applicable law.

If you receive a damaged, defective, or incorrect item, contact us with your order information and supporting photographs where available.

If a replacement is approved, we will explain the next steps and provide shipping information when available. If the replacement is unavailable or inappropriate, an exchange or refund may be offered as an alternative, subject to applicable law.

For standard exchanges unrelated to a product defect, additional shipping charges may apply where disclosed and permitted by law.

Please wait for confirmation from our customer service team before returning any product.

10. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

If the original payment method is no longer available, please contact our customer service team. We will review the available options, subject to payment provider requirements and applicable law.

The time it takes for a refund to appear in your account depends on the payment provider or financial institution.

11. Promotions, Discounts, and Partial Returns

If an order includes a discount, promotional offer, or multiple products, the refund amount for a partial return may depend on the applicable promotion terms and the items being returned.

Any adjustment will be calculated consistently with the promotion terms presented at the time of purchase and applicable consumer protection laws.

We will not apply deductions or fees prohibited by applicable law.

12. Shipping and Delivery Timeframes

Mokvian's standard shipping estimates are as follows:

• Order Processing Time: 1–3 business days after payment confirmation.

• Estimated Shipping Transit Time: 12–15 business days after dispatch.

• Estimated Total Fulfillment and Delivery Time: 13–18 business days, including processing and transit.

These estimates are provided for planning purposes. Actual delivery times may vary because of the destination, carrier operations, weather, customs procedures where applicable, and other circumstances beyond our reasonable control.

If your order is delayed, appears lost, or has not arrived within the estimated delivery window, please contact service@mokvian.com with your order number and tracking information, if available.

Shipping and delivery matters are also governed by our Shipping Policy. If a shipping issue gives rise to a return or refund request, this Return & Refund Policy and applicable law will apply.

13. Contact Us

For questions about returns, refunds, damaged items, replacements, exchanges, or cancellations, please contact us.

Store Name: Mokvian

Website Operator: WESTERNGFRD EAGLE INC

Business License Entity: WESTERNGFRD EAGLE INC

Registered Address: 314 TARTAN DR, JOHNSTOWN, CO 80534, United States

Customer Service Email: service@mokvian.com

Customer Service Phone: +1 959-215-1452

Official Website: https://mokvian.com/

For faster assistance, please include your order number, the email address used during checkout, and a clear description of your request.

We appreciate your business and will make reasonable efforts to handle return, replacement, exchange, and refund requests fairly, clearly, and in accordance with this policy and applicable law.