Shipping Policy
Shipping Policy
Last Updated: October 19, 2026
1. Overview
Welcome to Mokvian. We aim to provide a clear and convenient shipping
experience for every order placed through our online store.
This Shipping Policy explains our order processing times, estimated
delivery times, shipping fees, tracking procedures, and how we handle
shipping-related issues.
Mokvian is operated by WESTERNGFRD EAGLE INC. By placing an order
through https://mokvian.com/, you acknowledge that you have reviewed
this policy.
2. Order Processing Time
Order Processing Time: 1--3 Business Days
Orders are processed after payment has been successfully confirmed.
Processing includes order verification, preparation, and fulfillment
before shipment.
Please note:
- Business days exclude weekends and applicable public holidays.
- Processing time is separate from shipping transit time.
- Orders placed during holidays, promotional periods, or unusually
busy periods may require additional processing time. - Incorrect or incomplete shipping information may delay order
processing. - If an issue affects your order, please contact our customer service
team.
You will receive an order confirmation after your purchase has been
submitted. Shipping confirmation and tracking information will be
provided when available after your order has been dispatched.
3. Shipping Methods and Estimated Delivery Time
Estimated Shipping Transit Time: 12--15 Business Days
Estimated Total Processing and Delivery Time: 13--18 Business Days
The estimated total time includes order processing and shipping transit
time:
- Order processing: 1--3 business days.
- Shipping transit: 12--15 business days.
- Total estimated time: 13--18 business days.
Shipping transit time begins after your order has been processed and
handed over to the shipping carrier.
These are estimates rather than guaranteed delivery dates. Actual
delivery times may vary depending on the destination, carrier
operations, public holidays, weather, customs procedures where
applicable, and other circumstances beyond our reasonable control.
Please review the shipping information provided during checkout before
completing your purchase.
4. Shipping Fees and Free Shipping
Applicable shipping fees will be displayed during checkout before you
complete your purchase.
4.1 Free Standard Shipping
Mokvian offers free standard shipping on eligible orders with a
merchandise subtotal of $40 or more.
To qualify for free standard shipping:
- The merchandise subtotal must be at least $40 before applicable
taxes and shipping charges. - The order must be eligible for standard shipping to the selected
delivery destination. - Any applicable exclusions or promotional conditions must be
satisfied. - The free shipping option must be available for the order at
checkout.
Unless otherwise stated in a specific promotion, the $40 minimum
applies to the merchandise subtotal before taxes and shipping charges.
4.2 Orders Below the Free Shipping Threshold
Orders with a merchandise subtotal below $40 may be subject to standard
shipping charges.
Applicable shipping fees will be calculated and displayed during
checkout before payment is completed.
4.3 Shipping Promotions and Additional Charges
Shipping charges may vary depending on the delivery destination, order
details, shipping method, and applicable promotions.
Free standard shipping does not automatically apply to expedited
shipping, special delivery services, or other shipping options unless
expressly stated.
For international orders, customs duties, import taxes, and other
applicable charges may apply as described in Section 9 of this policy.
Please review your final order summary before submitting payment. The
shipping method and charges confirmed at checkout will apply to your
order.
If a shipping promotion has additional eligibility requirements, those
requirements will be disclosed in the relevant promotion terms or on the
applicable website page.
Nothing in this policy limits any consumer rights that cannot lawfully
be excluded under applicable law.
5. Order Tracking
When tracking is available, we will provide shipment tracking
information after your order has been dispatched.
To track your order:
- Locate your shipping confirmation email.
- Open the tracking link or use the tracking number provided.
- Review the latest shipment status supplied by the shipping carrier.
Please allow time for the carrier's tracking system to register your
shipment after dispatch.
If your tracking information has not updated for an extended period, or
your order has not arrived within the estimated delivery window, please
contact us with your order number and tracking number, if available.
Customer Service Email: service@mokvian.com
Customer Service Phone: +1 959-215-1452
6. Shipping Address and Order Changes
Customers are responsible for providing complete and accurate shipping
information at checkout.
If you notice an error in your shipping address, contact us as soon as
possible at service@mokvian.com and include your order number.
We will make reasonable efforts to assist with address corrections
before dispatch. However, changes cannot be guaranteed once an order has
entered processing or has been handed over to the shipping carrier.
Additional charges, delays, or delivery limitations may apply if an
address needs to be corrected after dispatch.
7. Delayed, Lost, or Missing Packages
Delivery delays may occur because of carrier disruptions, severe
weather, customs procedures, incorrect address details, public holidays,
or other circumstances outside our reasonable control.
If your order appears delayed or has not arrived within the estimated
delivery window:
- Check the latest tracking information.
- Confirm that your shipping address is correct.
- Contact our customer service team with your order number and
tracking number, if available.
We will review the available information and help determine the
appropriate next steps.
If a package is confirmed lost, we will review the circumstances and
work with you toward an appropriate resolution in accordance with our
policies and applicable law.
Nothing in this section limits any consumer rights that cannot lawfully
be excluded.
8. Damaged, Defective, Incorrect, or Missing Items
If an item arrives damaged, defective, incorrect, or with parts missing,
please contact us within 30 days of delivery at service@mokvian.com.
Include your order number, a description of the issue, and clear photos
of the item and packaging where relevant.
After reviewing the information, Mokvian will confirm the appropriate
resolution. For a verified damaged, defective, or incorrect item, the
available resolution will be one of the following, as appropriate to the
circumstances and applicable law:
-
Replacement or reshipment: We will arrange a replacement item or
reshipment when the item is available. -
Exchange: We may arrange an exchange for an eligible alternative
when available. -
Refund: If a replacement or suitable exchange is unavailable, or
a refund is otherwise appropriate or required by law, we will issue
a refund to the original payment method where possible.
Customers will not be asked to pay return shipping costs for a verified
item that arrived damaged, defective, or incorrect. Please contact us
before returning anything and wait for our instructions; do not mail an
item back without authorization. Retain the item and packaging until we
have reviewed the request, where reasonably possible.
For items that are missing from a delivered order, contact us within 30
days of delivery with your order number and details of the missing item.
We will review the order and arrange an appropriate resolution.
These procedures do not limit any consumer rights or remedies that
cannot lawfully be excluded under applicable law. ## 9. International
Shipping and Customs
Shipping availability depends on the destinations supported by our store
at checkout.
For international orders, additional customs duties, import taxes, or
other charges may apply depending on the destination country's laws and
regulations.
Unless expressly stated otherwise during checkout or in a specific
shipping offer, these charges are not included in the displayed product
price or shipping fee.
Customers should review applicable import requirements before placing an
international order. Customs clearance may also affect delivery
estimates.
10. Cancellations, Returns, and Refunds
10.1 Order Cancellations
If you need to cancel an order, contact us as soon as possible at
service@mokvian.com.
We will make reasonable efforts to assist before an order is processed
or dispatched. Cancellation cannot be guaranteed once fulfillment has
progressed or the order has been shipped.
If an order is successfully canceled after payment has been collected,
any applicable refund will be handled in accordance with our Return /
Refund Policy and applicable law.
10.2 30-Day Returns
Eligible items may be returned within 30 days of delivery. To start
a return, contact service@mokvian.com within the 30-day return period
and provide your order number and reason for the return. Please wait for
return instructions before sending an item back.
Items must be in the condition required by the Return Policy and
applicable law. The Return Policy explains which items are eligible, any
condition requirements, and who is responsible for return shipping costs
for ordinary change-of-mind returns.
If an item arrived damaged, defective, or incorrect, follow Section 8 of
this Shipping Policy. For a verified issue of this kind, Mokvian will
not charge the customer return shipping costs and will confirm whether a
replacement/reshipment, exchange, or refund is appropriate.
10.3 Refunds
Approved refunds will be issued to the original payment method where
possible. The time it takes for funds to appear may depend on your
payment provider, bank, or card issuer. Refund eligibility and
processing will follow the Return Policy and applicable law. This policy
does not limit any consumer rights that cannot lawfully be excluded. ##
11. Delivery Estimates and Unforeseen Circumstances
The delivery estimates in this policy are provided for planning purposes
and may be affected by circumstances beyond our reasonable control,
including:
- Shipping carrier delays or service interruptions.
- Severe weather or natural events.
- Public holidays and peak shopping periods.
- Customs inspections or import procedures.
- Incorrect or incomplete delivery information.
- Other unexpected logistical disruptions.
If a significant delay becomes apparent, please contact us for
assistance.
Nothing in this policy excludes rights or remedies that cannot lawfully
be excluded under applicable consumer protection laws.
12. Contact Information
If you have questions about shipping, order processing, tracking,
delivery delays, or shipping charges, please contact us.
Store Name: Mokvian
Website Operator: WESTERNGFRD EAGLE INC
Business License Entity: WESTERNGFRD EAGLE INC
Registered Address: 314 TARTAN DR, JOHNSTOWN, CO 80534, United
States
Customer Service Email: service@mokvian.com
Customer Service Phone: +1 959-215-1452
Official Website: https://mokvian.com/
For faster assistance, please include your order number and the email
address used during checkout.
Thank you for shopping with Mokvian. We appreciate your trust and will
do our best to make your shopping and delivery experience clear and
convenient.